Position Director of Data and Technology
Start Date: December 1
Position Open Until Filled
Salary: $75,000

Position overview: Adventure Cycling Association seeks an experienced, energetic, detail-oriented professional to direct the organization’s data and technology strategy. The successful candidate will be a team builder and leader with successful experience in AMS/CRM systems, API management, data services, database and website administration, and content management systems.

Adventure Cycling is currently assessing its technology stack. A key part of this job will be guiding Adventure Cycling to a new generation of technology infrastructure.

About ACA:

Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. As the largest nonprofit cycling organization in the country, we have an impactful voice in policies and programs that advance the safety and accessibility of cycling. ACA headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone. We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

The Director of Data and Technology has direct leadership over our Data Systems and IT Infrastructure with additional oversight of technology related process improvement projects throughout the organization. The Director of Data and Technology will be responsible for improving and managing the systems, business applications and tools for internal use and external communications. This is a highly influential and impactful role where collaboration is essential to success. Working with the leadership team, the Director of Data and Technology will develop a data and technical strategy that supports Adventure Cycling’s mission and key priorities. We are seeking a collaborative contributor with broad, hands-on technical, process improvement and project management skills to lead Adventure Cycling through our next stage of growth. Equally as important is experience inspiring and developing employees, and creating a great work environment where the best come to work and stay.

  • IT Strategy and Oversight of technical projects in alignment with organizational goals. Develop IT strategy and establish principles for when the organization should build vs. buy. Research, recommend, and implement new products and solutions.
  • Lead the IT team and oversee daily operations of the IT department: Provide direction, guidance and training for IT staff (3). Supervise internal team, as well as manage external vendors and contractors. Schedule, organize, and assign projects to members of the IT team.
  • Implement and optimize a new AMS platform to integrate email and marketing automation, fundraising, eCommerce, advocacy, member engagement and volunteer management to effectively engage and expand our community.
  • Oversight of APIs Integrate third party systems, such as geospatial mapping database, into our website and mobile app (Bicycle Route Navigator).
  • Identify and hire a MSP for helpdesk, network and infrastructure support and migration to the cloud.
  • Oversight of Mobile Application presence Works closely with the Routes Director and contracted Mobile App developer to ensure compliance with app stores and that technology choices are aligned with organizational goals.
  • Manage our website and data analytics Develop and maintain website features that effectively support the organization's communications strategy. Oversee implementation and operation of analytics for web and campaign performance.
  • Develop and chair a data governance group to steer the ongoing process of data governance, including approving new software and integrations, overseeing data hygiene, leading knowledge management and addressing data privacy issues.
  • Proactively evaluate and identify improvements to IT processes. Incorporates innovative solutions and best practices to create more efficient and effective support for the organization and to bring us into alignment with industry best practices.
  • Inform and provide consultation on UX, CX for digital journeys (website and app).
  • Prepare department and project budgets and present proposals for investment projects to leadership.

Required Qualifications:

  • Proven ability to assess business needs and translate into technology solutions and implementation plans.
  • Experience with change management, assessing existing processes and systems, identifying new solutions, communicating and implementing new processes or systems.
  • Data-driven decision making and excellent analytical skills. Provide recommendations grounded in best practices, data, and insights.
  • Broad technical expertise that will inspire and encourage creative, collaborative problem solving.
  • Proficient in AMS systems, CRM, database and data storage, and e-commerce systems.
  • Experience using HTML and Javascript.
  • Strong understanding of software design patterns and programming best practices.
  • Experience with Object-oriented programming and MVC frameworks.
  • Experience with Cloud computing systems such as AWS and EC2.
  • Strong interpersonal and presentation skills. Quickly builds rapport and credibility with all levels of the organization.
  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.

Preferred Qualifications

  • Demonstrated experience in vendor evaluation and contract negotiation.
  • Proven results as business leader, providing value beyond traditional IT to cross-functional areas.
  • Seamlessly move between setting a strategy and executing/implementing tactical solutions.
  • Experience using APIs to integrate third party systems into the website.
  • Experience working with people very different from yourself.

Experience

  • Candidates should have a broad understanding of and experience with the technology needs of nonprofits, including fundraising, membership management, marketing and eCommerce.
  • 5+ years experience managing an IT or Digital and Data Strategy department. Experience with change management, assessing existing processes and systems, identifying new solutions, communicating and implementing new processes or systems.

Compensation, Schedule and Benefits:

This is a full time, exempt position (average 40 hrs/week). The salary is $75,000. Schedule varies by supervisor, but is generally M-F. Opportunity to work from home part-time if desired. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer.

How to apply:

Please send your resume and cover letter to www.submittable.com – Director of Data and Technology. Please answer the following question in the last paragraph of your cover letter: "Describe why inclusive and accessible opportunities in the outdoors are important to you?"

Position: Tours Customer Experience Specialist

Start Date: December 1

Salary: $36,000-$38,000, Full Time Temporary

Reports to: Tours Director

Position overview: Adventure Cycling Association seeks a well-organized, energetic, detail-oriented and outgoing individual to fill the role of Tours Customer Experience Specialist through October 31, 2022, and join its Tours team which plans, sells and manages more than 100 different bicycle tours and instructional courses annually. This customer service and administrative position is a challenging and fulfilling opportunity to work for North America's largest cycling membership non-profit organization. We seek an individual who thrives on interacting with others to share the joy of cycle travel.

About ACA:

Adventure Cycling serves through its members and the bike travel community. Our cycling community encourages and supports countless cyclists each year as they explore the beauty and history of America while tending to their mental and physical well-being. For nearly half a century, Adventure Cycling has created life-changing experiences that deepen appreciation for our country’s diverse cultures, communities, landscapes, and people. As the largest nonprofit cycling organization in the country, we have an impactful voice in policies and programs that advance the safety and accessibility of cycling. ACA headquarters are based in Missoula, MT, and we acknowledge and honor the Indigenous peoples who consider this land their home. The area’s natural abundance was stewarded by many peoples including the Blackfeet, Crow, Shoshone, Cheyenne, and Salish for millennia before colonization, and continues to be to this day.

Commitment to Diversity, Equity and Inclusion:

The Staff and Board of Directors of Adventure Cycling Association believes in the power of bicycle travel to open minds and change the way the world explores. We envision a future where this organization draws staff, tour leaders, members, board members, and riders from the whole of our society. For this to occur, bicycle travel has to be available for everyone.

We are committed to listening to BIPOC, LGBTQ, and other marginalized peoples and understanding the systems contributing to oppression while also working to provide more resources and support for these communities.

The Adventure Cycling Association acknowledges its place in this power dynamic. As an organization we have benefitted from white privilege omnipresent in the United States and must use our power to hire, support, empower, and create safe spaces for Black, Indigenous and People of Color, LGBTQIA+, and Femme/Trans/Women communities.

Key Responsibilities:

As a staff member in the Tours Department, the Tours Customer Experience Specialist will have primary roles in customer experience, working with Adventure Cycling Members and Participants to give them the resources they need to take an adventure of a lifetime. The person will work with other members of the Tours team to:

  • Develop a thorough knowledge of our travel offerings;
  • Provide sales and support for persons interested in participating in Adventure Cycling tours including trip inquiries, registration, and payment transactions through the following mediums:
    • Phone – Daily office-hour calls and manage and delegate after-hours phone inquiries;
    • Email – Responding to email inquiries as well as web based form inquiries;
    • Internet Chat – Utilize online chat platform;
  • Using Adventure Cycling’s Cancellation and Transfer Policy as a guideline, respond to customer inquiries about cancellation and transfer requests, including requests outside of policy;
  • Provide in-person customer service for customers visiting the Adventure Cycling headquarters;
  • Manage, support, and evaluate post-tour customer survey results;
  • Work alongside Tour Operations Specialists to distribute tour information to participants, including information packets, surveys, and other necessary reminder emails. Assist with creation and finalization of these materials as needed;

Required Qualifications:

  • Understanding and willingness to engage with issues of institutional and structural racism or bias and their impacts on our organization and community.
  • Commitment to equity and inclusion and to learn and respect differences of race, ethnicity, gender identity or expression, ability, religion and socio-economic circumstances and class.
  • Customer service and administrative experience
  • Excellent team player, who enjoys working with others
  • Enthusiastic about the outdoors and outdoor recreation, especially cycling
  • Exceptional customer service skills
  • Ability to work in a fast-paced, multi-tasked, quick response environment
  • Outstanding written and oral communication skills
  • Excellent organizational skills
  • Proficiency in working with all Google Suite Applications (Docs, Sheets, Drive, Calendar, Sites) and Microsoft Access, Excel, and Word
  • Detail orientated self-starter with proven decision making and problem solving ability; leader who can collaborate with colleagues and partners.

Preferred Qualifications:

  • Experience working with people very different from yourself
  • Solo or group multi-day cycle travel experiences
  • Guiding experience encouraged
  • Prior experience in outdoor adventure travel and tourism

Physical Requirements:

Elements of job duties may require occasional moving of up to 50 pounds and the ability to occasionally stoop, kneel or crouch; candidates not able to meet such demands can possibly work with staff or others to make accommodations.

Compensation, Schedule and Benefits:

This is a full time, temporary position (average 40 hrs/week) through October 31, 2022. Schedule varies by supervisor, but is generally M-F, 8am-5pm MST. We are located at Adventure Cycling’s headquarters in beautiful and bike-friendly Missoula, Montana. Benefits include paid time off, holidays, an additional fully paid one-week bike vacation (a.k.a. “bike respite”), medical, dental, and vision coverage, life insurance, and retirement plan. We have a wonderful office in downtown Missoula, with plenty of bike racks! Adventure Cycling Association is an equal opportunity employer. Some optional travel and weekend work may be available.

Salary range: $36,000 - $38,000.

How to apply:

Please submit a resume and cover letter through www.submittable.com – Tours Customer Experience Specialist. Please answer the following question in the last paragraph of your cover letter: “Describe why inclusive and accessible opportunities in the outdoors are important to you?”

Interested in becoming an Adventure Cycling Tour Leader? Please fill out this questionnaire and upload your Cover Letter and Resume. Priority Deadline for applications is September 30, 2021 for consideration for the 2022 season. You can find the full job description and more information on our website.

Thank you for your interest in Adventure Cyclist magazine. We accept queries and manuscripts on a rolling basis year-round. However, since our very small staff is primarily focused on producing each Adventure Cyclist, we'll be reviewing them on a roughly quarterly basis. This is a time-consuming process among our many other duties, so please be patient and bear with us.



Please make sure to thoroughly read our submissions information. Note: We only accept submissions through this Submittable portal.



Time Frame: If a story idea is accepted, the typical period of time until publication is approximately 12-18 months from the time of acceptance.



GUIDELINES FOR CONTRIBUTORS

Adventure Cyclist is a bicycle-travel magazine published nine times yearly by Adventure Cycling Association, a nonprofit service organization for bicyclists. Adventure Cyclist is dedicated to publishing stories about bicycle travel and other recreational cycling subjects.

Adventure Cyclist generally uses two types of stories from freelancers:


  1. Feature-length stories. These should be about specific areas and must be accompanied by high-quality photos, both in terms of content, composition, and size.


  1. The Final Mile. These are essays less about locale than about a singular experience while on a bicycle trip. These run at 1,200-1,500 words and don't require accompanying photos. Note: we do not buy Final Mile essays based on queries, we want to see the full manuscript.



What we pay is negotiable, but generally ranges from $.30 to $.60 per word, depending on various factors. We buy first rights and will consider simultaneous submissions as long as we are informed of the other publications considering your manuscript. Your manuscript should be typed with single returns between paragraphs — no indentations — and single-spaced.

Photos: Feature submissions should be accompanied by electronic images (300 dpi is standard) or color transparencies. Special focus and humor pieces do not require photos, but if you have something good, by all means, send it. And remember, we are always looking for stunning verticals to go on the cover. (See more about photos here). When you send us photos through Submittable, you are only allowed to upload three files, however, if you create a .zip file from your collection, this will only count as one single file. If you don't know how to create a .zip file, use the links below or simply Google it:

4 Ways to Zip a File on a Mac - wikiHow

4 Ways to Compress Large Files - wikiHow



Adventure Cyclist staff does not guarantee that you will receive a response concerning your story nor will we guarantee the return of unsolicited materials.



For further and more detailed information, visit adventurecycling.org/submit

Editor-in-Chief, Carolyne Whelan

magazine@adventurecycling.org

Adventure Cycling Association

150 E Pine St

Missoula, MT 59802



Adventure Cyclist magazine invites you to enter your most stunning photos — highlighting the beauty, adventure, and inspiration of bicycle travel — in our 13th Annual Bicycle Travel Photo Contest.

We’re looking for beautiful, high-quality photography representing the diversity and spirit of bike touring. Your original images in digital format, capturing all aspects of bike travel, are eligible for the competition.

We are especially interested in images that showcase the wide range of bike touring experiences: groups of cyclists, road and dirt touring, rural and urban settings, scenery, people, and emotions. For some examples of exceptional submissions, check out the 2020 Bicycle Travel Photo Contest winners.

The winning images will be printed in the May 2022 issue of Adventure Cyclist magazine — reaching over 52,000 people worldwide — and featured on adventurecycling.org, which is visited by more than a million people annually. Each year we also feature contest submissions in our Adventure Cycling calendar.

The contest opens July 1, 2021, and closes November 30, 2021, at 11:59pm Mountain Time. Photo entries will be judged based on creativity, quality, originality, responsiveness to the prompt, and overall impact. Photo submissions must have been shot by the photographer after January 1, 2019. You may submit up to 5 photographs per category for a contest total of 25 submissions. In order to be printed in Adventure Cyclist without being stretched or distorted, contestants must be willing to submit, upon request, photographs in .jpeg or .jpg format, at least 4,000 pixels wide, and no smaller than 8 MB. Mobile photographs are exempt from this size requirement, but must be submitted at their highest resolution upon request. 

Categories

The following contest categories are drawn from subjects of special interest to Adventure Cyclist magazine:

Adventure Cycling Route Network: Bicycle travel along the Adventure Cycling Route Network

Epic: Stunning vistas, wild beauty, and show-stopping terrain

People/Portraits: Beautiful, unique portraits and photos of groups or individuals portraying the grit, camaraderie, or emotions inherent in adventure

Around Camp: A glimpse into camp life during a bike tour including tents, camp kitchens, campfires, etc.

Mobile: Any photo taken with a mobile device (phone or tablet)

Prizes

Category Winners: The winner of each category will receive $300, a one-year membership with Adventure Cycling, and a free Adventure Cycling calendar.

Honorable Mention: One honorable mention will be chosen in each category and will receive a one-year membership with Adventure Cycling and a free Adventure Cycling calendar.

Thank you for submitting your photos and videos from the recent event you attended. 

By submitting your photos, you are giving Adventure Cycling Association permission to publish your photos. Please provide the highest quality photos possible and include a name for photo credits. 


This category is for stakeholders involved in the U.S. Bicycle Route System to use for uploading large files such as maps and other resources. 
Have you had a great experience along a U.S. Bicycle Route? We want to hear about it! Whether you're riding a route, helping to designate a route, or managing a business along a route, your stories will help us illustrate the impacts of the U.S. Bicycle Route System and continue to grow and expand the network.

Please share any and all pertinent details through this form, and be sure to tell us which route you're describing and what location. If you have photos you would like to share with us, you'll find a handy tool below to upload those image files. 

If you have any questions, feel free to contact the USBRS team at: usbrsinfo@adventurecycling.org. Thanks!

This category is for files sent by Adventure Cyclist magazine advertisers only. It is not for story inquiries, submissions, or images. Thanks.

Interested in Becoming a Adventure Cycling Guest Blogger? Here's What You Need to Know...

Thank you for your interest in the Adventure Cycling blog. We will review submissions as quickly as possible and keep you updated on our review status. This is a time-consuming process among our many other duties, so please be patient and bear with us. 

We only accept submissions through our Submittable portal.

GUIDELINES FOR CONTRIBUTORS

The Adventure Cycling blog covers touring tips and gear, places to ride, and adventure stories.

The Adventure Cycling blog generally uses five types of posts from guest bloggers:

  1. Inspiring posts: An inspiring story about someone achieving something. The main message here is “if he can do it, so can I.” Click here for an example.
  2. How-to/tutorial posts: This is one of the most popular post types and one that arguably brings the most value to our community. The most important thing to focus on while writing it is to give some specific information on how to do/perform/attain/reach whatever is promised in the title of the post. Videos and images work very well as additional resources for how-to posts. Click here for an example.
  3. Stories: There’s nothing like a good story of a bicycle trip or bike overnight. Click here for an example.
  4. Standard list posts: A list post is another popular post type. The basic idea is that you take a topic or a problem and you try to come up with a number of separate solutions to it. List posts are so popular because they are extremely easy to follow. Each point is usually not related to the other ones, which means that even a distracted mind can get a lot of value from the whole post. Click here for an example.
  5. Photo essay: A set or series of photographs that are intended to tell a story. Please include captions with all photographs. 

No length requirements: Posts should simply be high quality and comprehensive. 

Not-So-Fine Print:

  1. We prefer a well-written and high-quality original article (we all know how Google hates duplicate content).
  2. We prefer an article that reflects the writing style/tone of the Adventure Cycling blogs.
  3. Include a short author bio including a maximum of 1 anchor text link to your own website. 
  4. To adhere to Google's guidelines for guest blogging, articles that are clearly intended as a link building scheme will be rejected. So please be thoughtful about any links you include in the articles you submit for consideration.
  5. Include proper attribution of photos, data, quotations, and other third-party content referenced in the article.
  6. Submissions must meet the Adventure Cycling blogging team's quality standards in order to get published.
  7. Please avoid being self-promotional in the body of your article. Save that for your author bio.
  8. The Adventure Cycling blogging team reserves the right to edit and adapt your guest blog content as we see fit, and update it in the future for accuracy and comprehensiveness.
  9. Adventure Cycling reserves the right to include calls-to-action to Adventure Cycling content, including but not limited to email newsletters, ebooks, and other downloadable content.
  10. Adventure Cycling reserves the right to promote posts on its social media channels. If you'd like to be tagged, please include your platform and handle.

Inbound Marketing Manager, Jessica Zephyrs
jzephyrs@adventurecycling.org
(406) 721-1776 

Adventure Cycling Association
150 E Pine St
Missoula, MT, 59802
406-721-1776

Adventure Cycling Association